Refund Policy | Cancellation | About | Coolwinks.com
Coolwinks

CoolWinks.com Refund Policy

CoolWinks thanks it’s customers for purchasing on our website. We recommend you to read our policies, conditions as well as terms of use carefully. These will give you all the important information regarding our obligations to you and your rights as our customer for any purchases that you make on our website.

We strive to meet your expectations and make an effort to ensure all orders placed are delivered as per the specifications of our customers and the timelines mentioned towards shipping the product and delivering it to you.

  • In the event of any unnavoidable circumstances, or due to any reason the order isn’t shipped out by CoolWinks then the order will be cancelled and you will be refunded fully. If your shipping address is not serviced by our logistics division we may cancel your order and refund you.
  • If the order has been processed and the product is delivered to the customer is faulty, damaged in transit, delivered partially or delivery of wrong product takes please we will issue a refund.
  • However, If a customer submits wrong information for lenses for glasses frames then CoolWinks will only refund money for eyewear frames. No refund will be issued for any lensses of any type, prescription, size and color if they were wrongly ordered by the customer.
  • We caution our customers from accepting delivery of any item whose packaging seems to be damaged or tampered in any form. If you spot this issue during delivery please do not accept courier and inform our support immediately so that we can take further action.
  • It is customers responsibility to not accept damaged shipment or if the package is already opened. After opening of package if the product is damaged, customer should write or call us at our customer support and log in the issue within on the same date of product received. If customer does not log in the complaint within the time frame mentioned above, then Customer will not get free returns in such cases.

Refund Process:

To initiate a refund kindly write to us at support@coolwinks.com or call us on our number +91-124-444-5800 to speak to our customer support agents. They will be glad to assist you with your refund request.

CoolWinks Refund Method

Pay mode Refund Mode Refund from the date of cancellation of order
Credit Card Credit Card 5-10 Working Days*
Net Banking Bank Account Online Transfer via NEFT/RTGS/IMPS 5-10 Working Days*
Debit Card Bank Account Online Transfer via NEFT/RTGS/IMPS 5-10 Working Days*
COD Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS 24-48 hours/8-10 working days*