Refund Policy | Cancellation | About | Coolwinks.com
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Coolwinks.com Cancellation Policy

We strive to offer a seamless buying experience to our customers. With this, we have a very smooth cancellation policy set for our customers as below -

Sunglasses

  • a) Customers can cancel their order by logging into their account or can call Coolwinks customer care at 0124-4445800 or send an email to support@coolwinks.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from Coolwinks warehouse. Post-dispatch, no cancellation is allowed.

Eyeglasses

  • a) Customers can cancel their order by logging into their account or can call Coolwinks customer care at 0124-4445800 or send an email to support@coolwinks.com to request for cancellation.
  • b) Cancellation would be allowed only till the time the products have not been dispatched from Coolwinks warehouse. Post-dispatch no cancellation is allowed.

Coolwinks.com Return Policy

Sunglasses

  • a) Coolwinks.com offers a 14 day no questions asked return policy to all its customers.
  • b) Customers can raise a return request by logging into their account or can call Coolwinks customer care at 0124-4445800 or send an email to support@coolwinks.com with order details.
  • c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
  • d) Post pick up, our QC team will verify if the product has not been used and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, Coolwinks can deny refund to the customer.
  • e) View our refund policy for more details

Eyeglasses

  • a) Coolwinks.com offers a 14-day no questions asked return policy to all its customers.
  • b) Customers can raise a return request by logging into their account or can call Coolwinks customer care at 0124-4445800 or send an email to support@coolwinks.com with order details.
  • c) Post return request, customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for pick up.
  • d) Post Pick up, our QC team will verify if the product has not been used, and is in good condition for further sale. Plus, all the items have been sent back. In case product is found damaged or in used condition or any accessory is missing, Coolwinks can deny refund to the customer.
  • e) In case of Eyeglasses, if customer had entered wrong prescription values at the time of placing order, no refund is due from Coolwinks.
  • f) View our refund policy for more details.

Coolwinks.com Refund Policy

At Coolwinks, we thank our customers for purchasing from our website. We recommend you to carefully read our policies, conditions as well as terms of use. This will give you all the important information regarding our obligations and your rights as our customers for any purchase that you make on our website.

We strive to meet your expectations, make efforts to ensure all orders placed are delivered as per the specifications of our customers and stick to the timelines for shipping and delivery.

  • 1) If due to any reason the order isn't shipped out by Coolwinks then the order can be cancelled, and your money will be refunded to you. If your shipping address is not serviced by our logistics division, we will automatically cancel your order and refund you.
  • 2) If the product delivered is faulty, damaged in transit, or wrong product is delivered, we will initiate a refund.
  • 3) However, if a customer submits wrong information on lenses for eyeglasses frames then Coolwinks will only refund money for eyewear frames. No refund will be issued for the wrongly ordered prescription of the lenses, their type, size and color.
  • 4) We suggest our customers to not accept the delivery in case of a damaged packaging. Simply refuse to take the order and inform us immediately so that we can take further action.
  • 5) It is the customer's responsibility to not to accept the damaged shipment or if the package is already opened. However, if the product is found to be damaged after opening the package, the customer should write to us or call us to log-in the issue on the same day. If the customer fails to do that in the given time period mentioned above, then he/she will not be eligible for free returns.
  • 6) Returns are allowed under Coolcash offer. And, in case a customer returns the product or fails to accept the product, delivery charges of Rs.150 will be deducted from the refund value.

Refund Process:

To initiate a refund kindly write to us at support@coolwinks.com or call us at +91-124-444-5800 to speak to our customer support agents. They will be glad to assist you with your refund request.

Refund Cycle:

Complete refund process will take 30 working days.

CoolWinks Refund Method

Pay mode Refund Mode Refund from the date of cancellation of order
Credit Card Credit Card 30 working days
Net Banking Bank Account Online Transfer via NEFT/RTGS/IMPS 30 working days
Debit Card Bank Account Online Transfer via NEFT/RTGS/IMPS 30 working days
COD Cash On Delivery: Bank Account Online Transfer via NEFT/RTGS/IMPS 30 working days

* In case of payment made through UPI option, the refund would take more than 30 days.

Conditions of Warranty:

  • One Year Warranty is applicable only on Eyeglasses category.
  • Warranty period starts from the date of delivery.
  • Under this warranty, only defective/damaged lens coating will be covered.
  • This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
  • This warranty is valid only when you buy through Coolwinks.com.
  • A product will only be replaced by Coolwinks on its sole discretion depending on the nature of defects.
  • Coolwinks will not be accountable for payments or refund against any incidental or consequential damages.
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