Coolwinks.com Help
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  • How can I place an order for computer glasses at coolwinks.com?

    Buying computer eyeglasses is easy.

    • Go to Coolwinks.com
    • Select the style of eyeglasses
    • Add to cart and click on Buy It Now
    • Choose from various payment options
    • And your order is placed
  •  How can I place an order for sunglasses at coolwinks.com?
    • Sign in with your Coolwinks account
    • Select the sunglasses that you like
    • Add to basket and click Buy It Now
    • Fill in your shipping details and proceed to pay to place the order
  • What information will I need to order glasses from Coolwinks.com?

    While ordering eyeglasses online at Coolwinks.com, you just need to know your pupillary distance, power of eyesight of both the eyes and the type of lenses your eye specialist has recommended. They can be bifocal or single vision lenses.

    Since, your frame shape matters a lot, you also need to know which frame will complement your face shape.

  • What should I consider when choosing a frame?
    While choosing a frame, you must consider your face silhouette or shape. If you have a round face, choose square or rectangle frames, if you have an oval face, choose boxy and wider frames, if you have heart shaped face choose round frames and square frames with curved edges, if you have square face shape go for oval and round frames and for diamond face, rimless, cat-eye and oval frames are ideal.
  • What types of frames do you offer?
    Coolwinks.com offers all kinds of frames. In shapes, you can choose from round, oval, square, rectangle frames and in styles, there are Retro Square, Clubmaster, Horn-Rimmed and Cat Eye frames. Find these in rimless, semi-rim and full-rim patterns.
  • What do I need before ordering
    Before you order any eyeglasses or lenses online, visit your optometrist for an eye check-up and you will also be guided what lenses and coatings you should go for to buy that perfect pair. And, of course, analyse your face shape and accordingly invest in the right frame style.
  • How do I enter my prescription on my order?

    Once you have placed your order after selecting the style and lenses, you will get a confirmation page mentioning your order number. At the bottom right of this page, you will see an option of ‘Úpload Prescription’. Follow the steps and fill in your details.

    Another way is to go to ‘My Account’- View Order- Upload Prescription.

  • When can I expect to get my order?
    Delivery of sunglasses usually takes around 2-3 days while eyeglasses get delivered within a span of 7 business days.
  • Can I send my prescription by fax or email afterwards?
    Yes. You can either upload your prescription or email the same on this address- support@coolwinks.com
  • Can I cancel my order?
    Yes. If you are not sure of the order you have placed, you can easily cancel it. Go to ‘My Account’, select ‘View Order’ and click cancel.
  • How do I track my order?
    After placing your order, go to My Account- View Order and there you can see the current status of your order on that particular moment.
  • I did not receive an email confirmation, what should I do?
    If you have not received any email confirmation after placing your order, mail to us at support@coolwinks.com or simply give a call at our customer care number- 0124-444-5800 , 0124-610-1010 .
  • Do you have replacement policy?
    We are committed to providing every customer a satisfactory shopping experience. However there is no replacement policy, but in case if you have received damaged product. Just go to My Account- View Order- Cancel. Then raise a refund. In this case, you will have to order again.
  • Cylinder, Axis and Add were omitted from my prescription. How should I complete this entry?
    If you have missed entering any information in your prescription, you can go back to Upload Prescription in My Account- View Order and fill in the details.
  • What does best price guaranteed means?
    At Coolwinks, best price guaranteed means all the prices of eyewear products are competitive and you will not find them anywhere. To make all you customers happy, we assure of best quality products in best prices.
  • Is it safe to place an order online?
    Coolwinks ensure 100% secured payments. Your safety is important to us and that is why we go to an extent to make your online purchase not just a good experience but also a safe one. Whether you are paying by debit or credit cards or through net banking, Coolwinks uses state of the art technology and protection software to keep your transactional information and details safe.
  • I received a damaged pair of eyeglasses or the prescription is not what I ordered.
    Although our quality control team at Coolwinks ensures thorough testing and examination of all the products prior to shipping, but in case you receive a damaged product or not as per your prescription details, then you can either cancel the order in My Account- View Order and raise a refund in your bank account. Place a new order then. Or for further clarifications you can reach out to us at:
    support@coolwinks.com
    0124-444-5800 , 0124-610-1010
  • I left a message at customer support centre and did not receive a reply.
    We respect your time and emotions but if you have not received any revert from our customer support centre, we would request you to wait for 24 hours for our customer care executive to get back to you. If the revert is still due, you call us at 0124-444-5800, 0124-610-1010 .
  • How do I pay?
    There are multiple payment options- Cash on Delivery, Net Banking, Debit or Credit Cards and three wallets- Paytm, Jio Money and Mobikwik.
  • How do I use a promo code?
    Choose your favorite product which prompts an offer, click on Buy it Now. It will take you to the checkout page where you will see a small window at the bottom asking you to enter the applicable discount code. Enter and click Apply.
  • How do I return or exchange?
    CoolWinks is committed to providing you the best quality eyewear products at affordable prices. In the rare case that you are unsatisfied with the product or find it ‘not as described’ on the website or receive it in a damaged condition we allow you to initiate a return within 14 days of your delivery.
  • Can I use more than one promo code at a time?
    No, only one discount code at a time is valid on your purchase.
  • Which locations do you ship to?
    CoolWinks currently sells and ships products to customers within India. At the moment, we are not shipping products to any location outside India.
  • How much does shipping cost?
    CoolWinks offers free shipping on all orders.
  • Do you have overnight shipping?
    No, we don’t offer overnight shipping.
  • Which lenses do you offer?

    We offer all types of lenses.

    In Single Vision lenses, there are clear lens (standard, premium and super thin), photochromic lens (standard, super thin and Transitions) and Digital Screen Protection (Anti-reflective, digital blue cut lenses and digital plus blue cut lenses).

    In zero power lenses there are standard and all-purpose lenses. In Digital Screen Protection lenses there are anti-reflective and blue cut lenses (standard Pellucid lenses).

    In Bifocals and Progressives, there are clear lenses (standard, premium and super thin), photochromic lenses (premium lenses) and progressive lenses (standard and superior lenses).

  • What are your lenses made of?

    We Offer lenses made in different materials.

    High-index plastics- Refractive index-1.70-1.74. Thinnest and lightweight. Block 100 percent UV rays. High-index plastics- Refractive index- 1.60-1.67. Thin and lightweight. Block 100 percent UV rays. Trivex- Refractive index- 1.54. Lightest lens material, blocks 100 percent UV rays and has superior impact resistance.

    CR-39 plastic- Refractive index- 1498. Inexpensive, thick from downside and excellent optics.

  • Can I just buy lenses?
    No, you need to select the spectacles first and then choose the suitable lenses.
  • Which lens coatings do you offer?
    In lens coatings, we offer UV protection, scratch resistant, mirrored, anti-reflective and gradient lenses.
  • Which sunglass lenses/tints do you offer?
    There are so many choices in sunglass tints. Like, wine, red, silver, turquoise, smoke, green, gradient, yellow, purple, teal, peach, transparent and other colors.
  • Which light-adjusting lenses do you offer?
    Coolwinks offers photochromic lenses that are also known as light-adjusting lenses. These are clear when you are in an inside environment and automatically darken when you are exposed to the sun’s light.
  • Do you have bifocal or progressive lenses?

    Coolwinks offers bifocal lenses as well as progressive lenses in three forms:

    • Clear lenses (standard, premium and super thin)
    • Photochromic lenses (premium lenses)
    • Progressive lenses (standard and superiors)
  • Do you need thin lenses? How to order thin lenses?

    Thin lenses are extremely lighter and comfortable. At Coolwinks, you will find these types of lens that you can consider while buying.

    High-index plastics- Refractive index-1.70-1.74. Thinnest and lightweight. Block 100 percent UV rays. High-index plastics- Refractive index- 1.60-1.67. Thin and lightweight. Block 100 percent UV rays. Trivex- Refractive index- 1.54. Lightest lens material, blocks 100 percent UV rays and has superior impact resistance.

    CR-39 plastic- Refractive index- 1498. Inexpensive, thick from downside and excellent optics.

    The best and recommended way is to reach out to an optometrist and he will guide you about the best lenses for your eyes.

  • How to choose right frames for my eyeglasses?
    To choose the right frames, first analyse your face shape. If you have a round face, choose square or rectangle frames, if you have an oval face, choose boxy and wider frames, if you have heart shaped face choose round frames and square frames with curved edges, if you have square face shape go for oval and round frames and for diamond face, rimless, cat-eye and oval frames are ideal.
  • How to choose right sunglasses for my face shape?
    If you have a round face, opt for rectangular frames and if you have an oval face, wear square frames to soften the roundness of your face silhouette. If you have a triangular face, choose round frames and for square face, wear rounded frames. If you have heart-shaped face, use round, cat-eye, butterfly and pilot shaped sunglasses.
  • How do I choose the best lenses for my glasses?
    To ensure comfort, great appearance, safety and seamless vision, lenses should be chosen of high quality. At Coolwinks, you will find three materials- high index plastic lenses, CR-39 plastic and trivex lenses. Also, while you are ordering eyeglass frames, you will be asked to select the type of lenses you want with choices like:
    • In Single Vision lenses, there are clear lens (standard, premium and super thin), photochromic lens (standard, super thin and Transitions) and Digital Screen Protection (Anti-reflective, digital blue cut lenses and digital plus blue cut lenses).
    • In zero power lenses there are standard and all-purpose lenses.
    • In Digital Screen Protection lenses there are anti-reflective and blue cut lenses (standard Pellucid lenses).
    • In Bifocals and Progressives, there are clear lenses (standard, premium and super thin), photochromic lenses (premium lenses) and progressive lenses (standard and superior lenses).
  • Where do I submit my lens power details?
    Once you have placed your order for eyeglasses, you will be directed to a page displaying your order confirmation. There you will see the option of Upload Prescription where you can add your prescription details. If you do not see this page or option, go to My Account- View Order- Upload Prescription.
  • How do I read my prescription?

    In a prescription, there are two types of values- OD and OS. While OD indicates the right eyesight, OS means the power of left eye. Values in negative stand for nearsightedness and positive ones for farsightedness. If you have astigmatism, you will see three values in your prescription- Spherical, Cylinder and Axis. Spherical reveals nearsightedness and farsightedness as said above, cylinder can be positive or negative and axis ranges from 0-180 degrees.   

    For example, there are two prescriptions for eyes with astigmatism that read like these:  
    -3.00 +1.50 x 180
    +4 +2.00 x 60

    The first  means that the person has 3 diopters of nearsightedness with 1.5 diopters of astigmatism and an axis of 180 degrees. And the second one means the person has 4 diopters of farsightedness, 2 diopters of astigmatism and an axis of 60 degrees.

  • How to calculate my prescription for computer glasses?

    Finding prescription for computer glasses is easy. You will need a ruler or measuring tape, pencil, pen, paper and your distance vision eyeglass prescription.

    • Start by measuring the distance between your face and the computer screen and note it down.
    • Look at the prescription and you will be needing value for sphere. Like +1.00--0.50 X 105, here +1 is sphere.
    • To calculate the prescription for computer glasses, add 1.00 diopters to the sphere value if the distance you measured initially ranges between 21 to 35. So, here your prescription for computer glasses will be 1.00+1.00= +2.00.
    • Similarly, if the distance measured is 35 inches or more, add 1.50 diopters to your sphere. The value would then be 1.50+1.00= +2.00.
  • What is your return and exchange Policy?
    CoolWinks is committed to providing you the best quality eyewear products at affordable prices. In the rare case that you are unsatisfied with the product or find it ‘not as described’ on the website or receive it in a damaged condition we allow you to initiate a return within 14 days of your delivery.
  • How to return/Cancel an item purchased on CoolWinks.com?
    Call us on +91-124-444-5800 or email us at support@coolwinks.com to initiate a return and confirm the mode of returning the product with our customer care agent.
  • What is your return process online?(AUTO REFUND PROCESS ALONG WITH TAT)
    Once the product reaches us in its original condition and clear quality check, we will process your refund in 10-12 working days.
    1. If you have paid online through a credit/debit card, then the refund will be process in the same card.
    2. If you have paid via Net Banking or Cash on Delivery (COD), you will get your refund into your bank account via NEFT.
    Once you initiate for a refund, we will contact you for knowing your bank details.
  • I’m not sure about the size and fit of the frames, please help me?
    Frames are usually sold in the standard size. If you are unsure about your size please call us on +91-124-444-5800 and our customer support agents will help you with your purchase query.
  • Do I get free returns at Coolwinks.com?
    If you have received a defective product or received your shipment in damaged condition you can opt for a free return. Once the product is shipped back from you we will inspect the item and send you a fresh product immediately. It is customers responsibility to not accept damaged shipment or if the package is already opened. After opening of package if the product is damaged, customer should write or call us at our customer support and log in the issue within on the same date of product received. If customer does not log in the complaint within the time frame mentioned above, then Customer will not get free returns in such cases.
  • How to track my order online?
    When your order gets shipped you can monitor the progress of the shipment using the tracking code provided by the courier company. You will find this information in your accounts dashboard when you login to view your orders.
  • Customer Service Contact Numbers & Hours of Operation?
    You can contact us on our number +91-124-444-5800 or write to us at support@coolwinks.com. Our hours of operation are 9:30 a.m to 7:00 p.m.
    Time: 09:30-17:30 (365 days)
  • How many days does it take to get a order from CoolWinks?
    Once you place an order and it has been confirmed we will ship your product within 2-4 days and you should receive your product within 7 days.
  • Do you offer free shipping on all order?
    Yes CoolWinks offers free shipping on all orders above Rs.1299 .
  • How long do I have to exchange or return an item?
    1. Pick-up of Product — Once you initiate return of an item for exchange or refund it takes up to 3-5 days for pickup of the product.
    2. Quality Inspection — Once the product has been received it will be evaluated at our warehouse and this may take up to 2 days.
    3. Post quality check we will call and confirm the return or receipt.
    4. Refund of Money (If applicable to your order) will be credited
  • How do you ensure that my personal and payment information is secure?
    We use SSL encryption on our website which ensures the information transmitted to our servers are secure. Our third party payment gateway ensures your personal information is never transmitted or sold to anyone. Be assured of your privacy and information related to your transactions when purchasing from CoolWinks.
  • What methods of payment do you accept?
    We accept Debit card, Credit card, Net Banking and COD as modes of payment.
  • 100% Money-Back Guarantee? It's True?
    Yes if the product shipped is defective and you would like a refund instead of a fresh product, we will give 100% of your money back.
  • Do you provide itemized receipts?
    Yes we provide itemized receipts on all purchases. You can also check your orders in your account with CoolWinks.
  • Can I speak to a CoolWinks sales person?
    You can call our customer service agents at +91-124-4509200 and they will assist you with any purchase queries you may have.
  • How can I delete my CoolWinks Account?
    If you want to delete your CoolWinks account please call us on +91-124-444-5800 or email us at support@coolwinks.com and request for deletion of your account. It will be processed withing 14 working days.
  • How can I reset my CoolWinks.com Password?
    If you have trouble logging or you need to reset the password, simply click here and follow the steps to retrieve the password. Please check your email including the spam folder for the password reset email. It will help you create a secure new password for your account with us.
  • How do I know my prescription will be correct?
    If you have your prescription ready with you then you can add that into the purchase memo when placing the order.
  • Can you help me choose a style?
    Please call our customer support agents on +91-124-444-5800 and they will assist you in selection of your frames.
  • How do I measure my Pupillary distance or PD?
    You can measure your Pupillary distance or PD with the following simple steps:
    1. 1. Start by placing a ruler in millimeters on the bridge of your nose.
    2. 2. Have a friend or family member face you at arm’s length.
    3. 3. Have them measure the distance between the center of your pupils. Pupils are the black dots on your eyes.
    4. 4. If you don’t have someone to help you then face the mirror and do it yourself. If you own a pair of glasses currently, try drawing dots on your lenses with a magic marker or highlighter at the exact location of your pupils and measure the distance between them.
  • Can I pay with cash or cheque?
    We have Cash On Delivery (COD) available as a payment option. However, we do not accept cheques.
  • I entered my order wrong. Can I make changes?
    You can cancel your current order and place a fresh order. We will refund you for the payment you’ve made on the incorrect order. If possible kindly cancel your order before we prepare to ship.
  • Do you offer to repair glasses?
    No currently we don’t offer repairs of glasses however we give high discounts so you can purchase new pair of glasses frames at cheap rates.
  • Do the products come with any warranty?
    No, But we offer 1 year warranty on the lens coating only.
  • Can I put my refund on a different debit or credit card than I used on the order?
    You can call our customer care and inform us of your request to change your card information for accepting refunds. If the refund has been initiated and payment has been transferred then we are unable to accept any request for change of debit or credit card.
  • I live in one country but want to ship to a different country. Is this possible?
    CoolWinks currently sells and ships products for customers within India. We don’t ship products to any location outside of India.
  • What do I do if my package was damaged?
    If your package was damaged during shipment then you can opt for a refund or return it for another new product. In case the damage is known to customer after opening of the package, then customer has to update coolwinks support with details of the damage on the same date of product delivery. If customer fails to inform us of defect within the above stipulated time, then Coolwinks will not be liable to refund or replace the product.
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