There are 3 things to consider before ordering an eyewear – Prescription, if any; Size of frame & Face Shape.

Before you order any eyeglasses or prescription sunglasses online, visit your optometrist for a comprehensive eye check-up where you'll also be guided on what type of lenses and coatings you should go for – in order to buy that perfect pair. Keep that prescription handy.

With your pupillary distance, eye power and the type of lenses choosing between bifocal/progressive or single vision lenses becomes easier. For sunglasses, in addition to the above info, know your face shape and the lens tint required.

For exact size, look on the inner side of your old frames/sunglasses for correct size details.

Invest in the correct frame shape for a perfect look. If you have a round face, choose rectangle or cateye frames. If you have an oval face, choose oversized frame shapes like butterfly and wraparound. If you have a heart shaped face, choose round frames and frames with curved edges. Go for oval, pilot and round frames if you have square face shape. For diamond faces, rimless, cat-eye and oval frames are ideal.

Frames are usually sold in standard sizes. If you are unsure about your frame size & fit, please refer to our detailed Size Guide.

To place an order for eyeglasses, follow these simple steps –

• Go to Categories on the Home Page
• Click on Eyeglasses/Premium Eyeglasses & choose your product
• Click on Select Your Lenses & add preferred package to cart.
• If you are an existing customer, then Sign in
• Else Sign up & enter your shipping details
• Make your payment via your preferred mode

For Prescription Sunglasses, click on Men or Women tab on the Home Page & select Prescription Sunglasses from the categories. Follow the rest of the steps in the same order as above.

Buying computer eyeglasses is easy. Follow the below process for a seamless buying experience -

• Go to Categories on the Home Page
• Click on Computer Glasses & choose your product
• Add to Basket and click on Buy It Now
• If you are an existing customer, then Sign in
• Else Sign up & enter your shipping details
• Make your payment via your preferred mode

For Sunglasses, go to categories on the home page and click on Sunglasses. Follow the rest of the steps in the same order as above.

Once you’ve finished selecting your lenses while buying eyeglasses/prescription sunglasses, you will be directed to the Enter Prescription Page. The option to manually enter & save your prescription is available on the same page. You can also click on Update Later & enter your prescription within 7 days of order placement under My Order - View Details - Upload Prescription Tab. For higher eye power, you may be asked to send your prescription via an email.

The option to manually enter your prescription comes right after you select your lenses. If you do not see this page or you’ve clicked on Update Later, go to My Order- View Details and Upload Prescription to enter the same.

Your eyeglasses/sunglasses go through several stringent quality checks at different processing levels to ensure that your given power details match exactly with the finished product. You can rest assured that the delivered product will have your correct prescription.

Once the order is placed, our customer care executives will give you a call to confirm your order. In case you've made a mistake in entering your prescription, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one.

In a prescription, there are two types of values- OD and OS. While OD indicates the right eyesight, OS means the power of left eye. Values in negative stand for nearsightedness and positive ones for farsightedness. If you have astigmatism, you will see three values in your prescription- Spherical, Cylinder and Axis. Spherical reveals nearsightedness and farsightedness, cylinder can be positive or negative and axis ranges from 0-180 degrees. For example, there are two prescriptions for eyes with astigmatism that read like these:

• 1) -3.00 +1.50 x 180
• 2) +4 +2.00 x 60

The first prescription means that the person has 3 diopters of nearsightedness with 1.5 diopters of astigmatism and an axis of 180 degrees. And the second one means that the person has 4 diopters of farsightedness, 2 diopters of astigmatism and an axis of 60 degrees.

Finding prescription for computer glasses is easy. You will need a ruler or measuring tape, pencil, pen, paper and your distance vision eyeglass prescription.

Start by measuring the distance between your face and the computer screen and note it down.

Look at the prescription and you will be needing value for sphere.

Like +1.00--0.50 X 105 (Here +1 is sphere).

To calculate the prescription for computer glasses, add 1.00 diopters to the sphere value if the distance you measured initially ranges between 21 to 35. So, here your prescription for computer glasses will be 1.00+1.00= +2.00.

Similarly, if the distance measured is 35 inches or more, add 1.50 diopters to your sphere. The value would then be 1.50+1.00= +2.00.

You can measure your Pupillary distance or PD with the following simple steps:

1. 1. Start by placing a ruler in millimeters on the bridge of your nose.
2. 2. Have a friend or family member face you at arm's length.
3. 3. Have them measure the distance between the center of both your pupils (the black dots in your eyes).

If you don't have someone to help you then face the mirror and do it yourself. If you own a pair of glasses currently, try drawing dots on your lenses with a magic marker or highlighter at the exact location of your pupils and measure the distance between them.

Yes. Coolwinks ensures 100% secured payments. Your safety is important to us and that is why we go to an extent to make your online purchase not just a good experience but also a safe one. We use SSL encryption on our website to keep the information transmitted to our servers secure. Our third-party payment gateway makes sure your personal information is never transmitted or sold to anyone. Be assured of your privacy and information related to your transactions when purchasing from Coolwinks.

Yes, there are multiple payment options like Cash on Delivery, Net Banking, Debit or Credit Cards and Wallet Pay platforms including Paytm, Ola Money, Airtel Money, Freecharge and Mobikwik. You can also pay via PhonePe / BHIM UPI option. COD option is not applicable if cart value is more than Rs.2500

Choose your favorite product which prompts an offer & click on Buy Now. It will take you to the checkout page where you will see a small window at the bottom left asking you to enter the applicable discount code. Click on 'Apply' once done.

A charge of Rs. 49 will be levied on orders placed via Cash on Delivery option.

Shipping charge of Rs. 80 will be levied on all orders whose net price (excluding tax) is less than Rs. 100.

If you have not received any email confirmation kindly wait for an hour after placing the order. If the email still doesn't arrive, kindly give us a call at our customer care numbers mentioned above.

You can cancel your current order and place a fresh one. We will refund you for the payment you've made on the incorrect order. If possible, kindly cancel your order before we prepare to ship.

We respect your time a lot are always focused to resolve all your queries in real-time. However, if you have not received any revert from our customer support centre, we would request you to wait for 24 hours for our customer care executives to get back to you. If the revert is still due, feel free to reach out to us on our support e-mail id.

The order status is displayed on the My Orders section when you sign-in. For a detailed view, click on View Details and then on Track Order link to know the status.

Additionally, you can monitor the progress of the shipment using the tracking ID/AWB number provided by the courier company on Track Order Tab.

You will find this information in your account's dashboard when you log-in to view your orders.

Yes, we provide itemized receipts on all purchases. You can also sign-in to check the same under My Orders – View Details section in your account.

In metro cities, the order ready time for fashion sunglasses, zero power glasses and computer glasses is 2-3 working days. For eyeglasses and prescription sunglasses, the manufacturing takes about 5-7 working days. Post which your orders are dispatched in 1-2 working days.

For Rural pin codes served by India Post, the delivery may take up to 30 days.

Explore the detailed shipping terms here.

Although our quality control team at Coolwinks ensures thorough testing and examination of all the products prior to shipping, yet in case you receive a damaged product or not as per your prescription details, you can initiate a Returns request of the order in My Order - View Details section. Post which you can place a new order.

It is the customer's responsibility to not to accept shipment if damaged, or if the package is already opened. After opening the package, if the product is damaged, customer should write or call us at our customer support and log-in the issue on the same date of product received. If customer does not log-in the complaint within the time frame mentioned above, then he/she will not be eligible for free returns in such cases.

In an unlikely event, if you’ve received an empty or partial order, kindly inform us at support@coolwinks.com or call our customer care within 24 hours of receiving the box. We insist on informing us as soon as possible in order to avoid any further hassle. Any further delay shall result in no refunds/returns.

In case a product gets marked incorrectly ‘Delivered’ on the panel, kindly send us an email at support@coolwinks.com or call our customer care within 24 hours. We’ll do our best to help you track your order.

Coolwinks.com offers a 14-Day Easy Returns policy to all its customers. Customers can raise a return-request within 2 weeks from the date of delivery, by logging into their accounts. Simply go to My Orders – View Details and initiate the returns process.

It is mandatory to collect pickup receipt from the pickup agent while returning your order.

If you have paid online through a credit/debit card, then the refund will be processed to the same card. If you have paid via Net Banking or Cash on Delivery (COD), you will get your refund into your bank account via NEFT. Once you initiate a refund request, we will contact you for your bank details.

Once the product reaches us in its original condition and clears quality check, we will process your refund in 10-12 working days

Know our detailed refund timelines here.

No. As of now, we do not accept any request for change of debit or credit card at any point.

Yes, returns are free of cost. If you have received a defective/damaged shipment or you are not satisfied with the product, you can opt for a free return. Once the product is shipped back to us, we will inspect the item & initiate refunds immediately.

If your package was damaged during shipment, then you can opt for a refund. In case the damage is known to customer after opening of the package, then customer has to update Coolwinks customer support with details of the damage on the same date of product delivery. If customer fails to inform us of the defect within the above stipulated time, then Coolwinks will not be liable to refund the product.

If you are not sure of the order you have placed, you can easily cancel it. Go to My Orders, select View Details and click on Cancel Order.

Cancellation can be processed only until the product is dispatched. Once dispatched, you will have to receive the product and initiate a 'Returns' request within 14 days of product delivery.

Kindly refer to the detailed cancellation policy here.

If you have trouble logging in or you need to reset the password, simply click on the Forgot Password link on the sign-in pop-up and follow the steps to retrieve the password. Please check your email including the spam folder for the password-reset email. It will help you create a secure new password for your account with us. You will also receive an SMS once your password is changed.

Add your favorite sunglasses & eyeglasses to cart and simply edit the address on the checkout page before placing the order.

Once the order is placed, our customer care executives will give you a call to confirm your order. In case you've made a mistake in your address, kindly update at this point. Any later, and you will have to cancel the order and place a fresh one.

If you want to deactivate your Coolwinks account, please email us or call us on the above contact details and request for deactivation of your account. It will be processed within 14 working days.

At Coolwinks, best price guaranteed means that all the eyewear prices are competitive, and you will not find them anywhere else. We ensure the best quality products at best prices for our customers.

Yes, we offer 1-year conditional warranty on the defective/damaged lens coating. The actual warranty period is mentioned on the lens selection page. For complete details, you may refer to our Warranty Policy here.

As of now, we do not offer any replacement policy. However, in case if you have received a damaged product, inform us on the date of delivery itself so that we can take further action. Later, you can go to My Orders, then View Details & initiate a Returns request.

At the moment, we do not ship products to any location outside India.