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ORDER PLACEMENT RELATED
  • WHAT INFORMATION WILL I NEED BEFORE PLACING AN ORDER ON COOLWINKS.COM?

    There are 3 things to consider before ordering an eyewear – Prescription, if any; Size of frame & Face Shape.

    Before you order any eyeglasses or prescription sunglasses online, visit your optometrist for a comprehensive eye check-up where you'll also be guided on what type of lenses and coatings you should go for – in order to buy that perfect pair. Keep that prescription handy.

    With your pupillary distance, eye power and the type of lenses choosing between bifocal/progressive or single vision lenses becomes easier. For sunglasses, in addition to the above info, know your face shape and the lens tint required.

    For exact size, look on the inner side of your old frames/sunglasses for correct size details.

    Invest in the correct frame shape for a perfect look. If you have a round face, choose rectangle or cateye frames. If you have an oval face, choose oversized frame shapes like butterfly and wraparound. If you have a heart shaped face, choose round frames and frames with curved edges. Go for oval, pilot and round frames if you have square face shape. For diamond faces, rimless, cat-eye and oval frames are ideal.

  • I'M NOT SURE ABOUT THE SIZE AND FIT OF THE FRAMES, PLEASE HELP ME?

    Frames are usually sold in standard sizes. If you are unsure about your frame size & fit, please refer to our detailed Size Guide.

  • HOW CAN I PLACE AN ORDER FOR EYEGLASSES / PRESCRIPTION SUNGLASSES AT COOLWINKS.COM?

    To place an order for eyeglasses, follow these simple steps –

    • Go to Categories on the Home Page
    • Click on Eyeglasses/Premium Eyeglasses & choose your product
    • Click on Select Your Lenses & add preferred package to cart.
    • If you are an existing customer, then Sign in
    • Else Sign up & enter your shipping details
    • Make your payment via your preferred mode

    For Prescription Sunglasses, click on Men or Women tab on the Home Page & select Prescription Sunglasses from the categories. Follow the rest of the steps in the same order as above.

  • HOW CAN I PLACE AN ORDER FOR COMPUTER GLASSES / SUNGLASSES AT COOLWINKS.COM?

    Buying computer eyeglasses is easy. Follow the below process for a seamless buying experience -

    • Go to Categories on the Home Page
    • Click on Computer Glasses & choose your product
    • Add to Basket and click on Buy It Now
    • If you are an existing customer, then Sign in
    • Else Sign up & enter your shipping details
    • Make your payment via your preferred mode

    For Sunglasses, go to categories on the home page and click on Sunglasses. Follow the rest of the steps in the same order as above.

POST ORDERING STAGE - RELATED
  • I DID NOT RECEIVE AN EMAIL CONFIRMATION, WHAT SHOULD I DO?

    If you have not received any email confirmation kindly wait for an hour after placing the order. If the email still doesn't arrive, kindly give us a call at our customer care numbers mentioned above.

  • I ORDERED A WRONG FRAME. CAN I CHANGE IT NOW?

    You can cancel your current order and place a fresh one. We will refund you for the payment you've made on the incorrect order. If possible, kindly cancel your order before we prepare to ship.

  • I LEFT A MESSAGE AT CUSTOMER SUPPORT CENTRE AND DID NOT RECEIVE A REPLY.

    We respect your time a lot are always focused to resolve all your queries in real-time. However, if you have not received any revert from our customer support centre, we would request you to wait for 24 hours for our customer care executives to get back to you. If the revert is still due, feel free to reach out to us on our support e-mail id.

  • HOW DO I TRACK MY ORDER ONLINE?

    The order status is displayed on the My Orders section when you sign-in. For a detailed view, click on View Details and then on Track Order link to know the status.

    Additionally, you can monitor the progress of the shipment using the tracking ID/AWB number provided by the courier company on Track Order Tab.

    You will find this information in your account's dashboard when you log-in to view your orders.

  • DO YOU PROVIDE ITEMIZED RECEIPTS?

    Yes, we provide itemized receipts on all purchases. You can also sign-in to check the same under My Orders – View Details section in your account.

OTHER QUERIES
  • WHAT DOES BEST PRICE GUARANTEED MEANS?

    At Coolwinks, best price guaranteed means that all the eyewear prices are competitive, and you will not find them anywhere else. We ensure the best quality products at best prices for our customers.

  • DO THE PRODUCTS COME WITH ANY WARRANTY?

    Yes, we offer 1-year warranty on the lens coating.

  • DO YOU HAVE REPLACEMENT POLICY?

    As of now, we do not offer any replacement policy. However, in case if you have received a damaged product, inform us on the date of delivery itself so that we can take further action. Later, you can go to My Orders, then View Details & initiate a Returns request.

  • DO YOU SHIP OUTSIDE INDIA AS WELL?

    At the moment, we do not ship products to any location outside India.

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