Delivery & Shipping Terms

Our endeavor is to ensure your product reaches you in the shortest possible time. Since, the all of our products are tailor made for every customer as per their requirements; we have the below pre & post-dispatch timelines in place.

Category-wise pre-dispatch timeline

Here's the order-ready time for your products.

Category Order Ready Time/Dispatch Time
Sunglasses 1-2 Working Days
Eyeglasses 3-5 Working Days
Prescription Sunglasses 4-5 Working Days
Computer Glasses 2-3 Working Days

City-wise post-dispatch timeline

Here's the city-wise delivery time your products will take, to reach you.

Cities Delivery Time After Dispatch
Delhi/NCR/Metro Cities 2 Working Days
Tier 2 Cities 3 Working Days
Tier 3 4 Working Days
Tier 4 Cities 5 Working Days
North East/J&K/ROI 7 Working Days

We can deliver the products earlier than the mentioned timelines, but we take this extra time to ensure that the product/s you have ordered go through a stringent quality check. We care for your eyes and it is our duty to offer you with high quality optical products so that you see better and experience a difference in the world of online eyewear shopping.

We offer both standard delivery & fast delivery options to our consumers. Fast delivery comes with below T&Cs -

  • 1) Fast Delivery is applicable only for prepaid orders.
  • 2) Valid for all power ranges.
  • 3) Delivery timeline starts post prescription confirmation.
  • 4) Mentioned date is tentative and subject to change.<

Shipping Charges & Mode

At Coolwinks, we always use the best of materials & services. All the products are shipped through Air Cargo for customers who are not in the base area. Base Area is 200 kms in and around our manufacturing plant.

We don't charge anything from our customers for shipping charges currently. As and when we wish to collect shipping or delivery charges from the customer, we will inform the same at the time of booking or order placement to the customer.

Terms of Shipping in case of Non-Serviceable Pin Codes

  • 1) Prepaid orders with non-serviceable pin codes are sent through Speed Post.
  • 2) Coolwinks.com will not be liable for any delays in delivery.
  • 3) Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.
  • 4) In case of prepaid orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves.

*For Rural pin codes served by India Post, the delivery may take up to 30 days.

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