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Delivery & Shipping Terms

Our endeavor is to ensure your product reaches you in the shortest possible time. Since, the products we deal in are tailor made for every customer as per their requirements; we have the below timelines in place to be followed at all times.

Category Product Type Order ready time Dispatch time
Sunglasses Normal/No Power 2-3 Working days in Metro Cities 1-2 working days
Sunglasses RX 5-7 Working days in Metro Cities 1-2 working days
Eyeglasses RX 5-7 Working days in Metro Cities 1-2 working days
Zero Power Glasses/ Computer Glasses No Power 2-3 Working days in Metro Cities 1-2 working days

We can deliver the products earlier than the mentioned timelines, but we take this extra time to ensure that the product/s you have ordered go through a stringent quality check. We care for your eyes and it is our duty to offer you with high quality optical products so that you see better and experience a difference in the world of online eyewear shopping.

We offer both standard delivery & fast delivery options to our consumers. Fast delivery comes with below T&Cs -

  • 1) Fast Delivery is applicable only for prepaid orders.
  • 2) Valid for all power ranges.
  • 3) Delivery timeline starts post prescription confirmation.
  • 4) Mentioned date is tentative and subject to change.<

Shipping Charges & Mode

At Coolwinks, we always use the best of materials & services. All the products are shipped through Air Cargo for customers who are not in the base area. Base Area is 200 kms in and around our manufacturing plant.

We don't charge anything from our customers for shipping charges currently. As and when we wish to collect shipping or delivery charges from the customer, we will inform the same at the time of booking or order placement to the customer.

Terms of Shipping in case of Non-Serviceable Pin Codes

  • 1) Prepaid orders with non-serviceable pin codes are sent through Speed Post.
  • 2) Coolwinks.com will not be liable for any delays in delivery.
  • 3) Normal delivery & refund schedule will not be applicable for goods sent through Speed Post.
  • 4) In case of prepaid orders with non-serviceable pin codes, returns would have to be initiated by the customers themselves.

*For Rural pin codes served by India Post, the delivery may take up to 30 days.

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