CoolCash Usage Terms & Conditions

Use 100% CoolCash* On Your Purchase

What is CoolCash?

CoolCash is Coolwinks virtual money which you can use & save huge on your purchase every time. It is 100% safe and secure.

1 CoolCash = 1 INR
Eligible Platform/s Minimum Order Value Usable CoolCash
Coolwinks App (Android & iOS) Rs. 2251 & above 100% (max up to Rs. 2250)
Rs. 1500 - Rs. 2250 65%
Rs. 0 - Rs. 1499 50%
Coolwinks Desktop & Msite No minimum order value  40% up to Rs. 2250
Terms at a Glance
    • CoolCash will be applicable on the net price before taxes.
    • CoolCash is non transferrable & non-refundable.
    • 35% CoolCash is applicable on Cash on Delivery (COD) orders.
    • Maximum CoolCash usage limit per order is Rs. 2250.
    • CoolCash cannot be used with Cashback Offers or Promo Codes.
    • Coolwinks reserves the right to change the terms of usage of CoolWallet or the burn conditions from time to time.
    • Coolwinks holds the right to expire/cancel all/partial promotional CoolCash granted to user/s owing to terms misuse; on falsifying contact details, and/or at their sole discretion; at any point in time without any prior notice. In all such cases, no refund shall be paid.
How to Earn CoolCash

1. New User Sign Up

Sign up & Earn up to Rs. 200 CoolCash

  • New User Sign Up Bonus from Coolwinks Website/Msite – Get Rs. 100 CoolCash.
  • New User Sign Up Bonus from App (Android & iOS) – Get Rs. 200 CoolCash.

2. Sync Contacts

Link your contacts with Coolwinks App & start earning.

  • User/s can earn Rs. 150 CoolCash by just syncing their contacts with Coolwinks Mobile App. (Valid Once).

3. Cool Contacts Transactions

Earn every time your contact from Cool Contacts does a purchase on App.

  • Sync your phonebook & earn Rs. 100 CoolCash every time any of your contacts make a purchase with Coolwinks.
  • CoolCash will be credited 14 days after the delivery of the product if user does not place a cancellation/return request within the same time period.

4. Refer & Earn

  • Refer your friends through your customized referral code on Coolwinks Mobile App. To find the same, go to Menu Section & tap on ‘Refer & Earn’. Further, share your unique referral code via WhatsApp, Facebook and other social mediums.
  • Both referrer & referee would earn Rs. 150 CoolCash each.
  • Referrer would get referral bonus only once per unique referral/contact.
  • CoolCash credit to referee would happen instantly only if he/she uses a referral code at the time of sign up.
  • CoolCash credit to the referrer will be valid if his/her referral signs-up and places a prepaid order on Coolwinks. CoolCash will be credited to the referrer 14 days after the delivery of the product if the referee does not place a cancellation/return request within the same time period.

*Note:There is a CoolCash accumulation limit of Rs. 5000 effective from 10th of May 2019.

How To Use CoolCash

Using CoolCash is extremely easy. Simply select the CoolCash check box at the checkout page & use eligible CoolCash on your order. Here are the steps:

Steps to use CoolCash:

  • Sign up or Sign in on Coolwinks & add your favorite products to cart.
  • On the checkout page, click the ‘CoolCash’ check box to utilize the available CoolCash in your account.
  • Pay remaining amount using any other available prepaid mode of payment.
T&Cs of Earn/Burn/Cancellation/Return

1. Terms & Conditions on Earning CoolCash

  • During any promotional offer, you will earn CoolCash subject to policies mentioned under that particular promotion.
  • The usage, validity restrictions of the particular promotions would apply to the CoolCash earned during that particular promotion.

2. Terms & Conditions on Using/Burning CoolCash:

  • You can use CoolCash every time you place an order on Coolwinks.
  • CoolCash cannot be used/clubbed with Cashback Offers or Promo Codes.

3. Terms & Conditions on Cancellation of Order:

  • In the event of cancellation of your order, the promotional CoolCash will not be credited back to the original mode of payment. For example, if the total order value is Rs. 1800 in which Rs. 1500 is net price & CoolCash of Rs. 1500 is applied, then refund would be Rs. 300 only.
  • For example, if the total order value is Rs. 1800 in which Rs. 1500 is net price & user has applied CoolCash of Rs. 1500, then refund would be Rs. 300 only.

Also Read: Unethical Purchase & Cancellation Policy.

4. Terms & Conditions on Return of Order:

  • In case customer does not like the product delivered or has issues like size, dimensions, color etc., he would get full refund only for the value of money paid by the user. CoolCash amount paid by the user is non-refundable under any circumstance. User cannot claim another product in place of existing product to be delivered with same value of CoolCash used as in case of previous order delivered to customer.
  • Coolwinks does not have a replacement policy. Coolwinks only offers Cancellation & Refund Policy.
Important Things to Note
  • Every transaction where you use CoolCash as a mode of payment, will be validated through your Coolwinks username, password and/or a unique OTP or a transaction password sent on your mobile number.
  • CoolCash is Coolwinks.com’s virtual currency and a part of marketing promotions.
  • Coolwinks reserves the right to amend, modify, extend, reduce, terminate, update or withdraw CoolCash at any time without any notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure, no person shall be entitled to claim loss of any kind whatsoever.
  • In case of any disputes, the decision by Coolwinks will be final.
Frequently Asked Questions(FAQs)
  • How will I know that I have earned a certain amount of CoolCash?

    You can check your CoolCash transactions under CoolCash Wallet/Summary tab on your Dashboard/Profile. Additionally, we will notify you via SMS/notification/e-mail every time promotional CoolCash is credited to your CoolWallet.

  • Does CoolCash come with any validity?

    The validity of your CoolCash earned generally varies from 1 to 30 days depending on the promotional offers running at that point in time. You can view the expiry date of your CoolCash earned on the CoolCash Wallet/Summary page. In addition to the same, all CoolCash earned will expire on 30th June & 31st December as a part of the biannual update.

  • How do I check my CoolWallet balance?

    To see your CoolWallet balance, simply log in to your Coolwinks account. Go to My Account/Dashboard and click on CoolCash Wallet/Summary to check your balance.

  • Can I transfer CoolCash to my bank account?

    No, CoolCash cannot be transferred to your bank account. It will remain in your CoolCash Wallet and can only be used on Coolwinks.

  • Can I transfer CoolCash to my friend’s CoolWallet?

    As of now, CoolCash earned in one CoolWallet account cannot be transferred to another CoolWallet account.

  • Are my account details safe with Coolwinks?

    Yes. Your account is completely safe with Coolwinks.com. We use HTTPS secured platform. However, Coolwinks shall not be liable for any hacking or unauthorized use of your account and it shall be your sole responsibility to ensure privacy and confidentiality of your account details. In case of any disputes, Coolwinks decision will be final.

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